Sales FAQs
Find answers to common questions about licensing, pricing, and technical support.
Frequently Asked Questions
What is your license policy?
Please read our detailed license agreement here. We offer a source code license.
How do you provide technical support?
We provide free technical support for one year from the date of your product purchase. Our support team is available to assist with technical questions and issues related to our software.
How to get the updated version of the source code?
We provide a source code version update service. You can purchase it through our Version Update Service for one year.
Do you provide the source code of all the libraries and demo programs?
Yes, upon purchase, we provide the complete and full source code for all libraries and demo programs included in your license package.
What is the difference between the ONVIF Server and the Multi ONVIF Server?
The Multi ONVIF Server can simulate multiple ONVIF devices simultaneously, while the standard ONVIF Server simulates only one device. The Multi ONVIF Server is specifically designed to prevent port conflicts when running multiple instances on a single machine.
What is the difference between the ONVIF Client and the ONVIF Client Library?
The ONVIF Client is a complete, ready-to-use application that utilizes the ONVIF Client Library. It includes a user interface, RTSP client, video decoder, and rendering functions. The ONVIF Client Library, on the other hand, provides only the core ONVIF protocol stack, intended for developers integrating ONVIF functionality into their own applications.
Is the ONVIF Server source code provided as a library?
The ONVIF Server source code is primarily provided as a complete, standalone application. However, it is structured in a way that allows you to easily compile it as a library for seamless integration into your existing projects if needed.
What are the differences between the ONVIF Server and ONVIF RTSP Server?
The ONVIF RTSP Server combines the ONVIF Server and RTSP Server code into a single application. This integration solves compatibility issues (e.g., ONVIF PROFILE T) and reduces code duplication, resulting in a smaller binary size.
Does the ONVIF Server source code support ONVIF metadata streaming?
Yes, the ONVIF Server source code fully supports ONVIF metadata streaming, allowing you to transmit and receive metadata alongside video streams.
For embedded platforms, if we buy the ONVIF source code, how much work is needed to bring up the ONVIF server on our platform?
Our ONVIF Server source code is designed with portability in mind. Most core interfaces are already implemented. For your specific embedded platform, you will primarily need to implement platform-specific code related to your device's unique features, such as Reboot, SystemBackup, and PTZ (Pan-Tilt-Zoom) control functions.
What is the purchase process and how do I get the code after payment? How is it delivered?
The purchase process is straightforward and can be completed online through our secure platform. After your payment is successfully processed, our system will automatically send you an email containing a secure, time-limited download link for the purchased source code, typically within 30 minutes.
Self-Help Resources
Need More Help?
Technical Support
Email: support@happytimesoft.com
For product usage, bugs, and technical issues.
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Email: sales@happytimesoft.com
For licensing, pricing, and partnership questions.