Support >> Sales FAQs

Pre-sale Inquiry


What is your license policy?

Please read our license here.

What is your version update policy?

We provide free update version for one year. If you need an updated version of the relevant code, please email us.

How do you provide tech support and bug fixing?

We provide free tech support and bug fixing.

Do you provide the source code of all the libraries and demo programs?

Yes, the whole source code will be provided

How to get an invoice/receipt after I paid for Happytimesoft products?

Go to the page http://www.regnow.com/faq.html, enter your order number and email address, you should find your order with a link to your receipt. If not, please contact the REGNOW support at orders@regnow.com

What’s the “Extended Download Service” on the purchasing page, must I pay for it?

The “Extended Download Service” is offered by SWERG/REGNOW, our partner in online purchasing platform, who keeps the copy of your download for about one year. For more information, please check here https://usd.swreg.org/eds.html.

It is automatically included when you click to pay for products. To include the service means that you would like to give an extra pay for it. To exclude the item in SWREG/REGNOW, click on the trash button in the “Remove” column and then click the “Update” button to save the change.

How to agents of our products?

The affiliate program please refer to: https://www.swreg.org/affiliate_system.htm
The product list or details please email to sales@happytimesoft.com.

What is the difference between the onvif server and the multi onvif server?

The multi onvif server can simulate many onvif devices, the onvif server only simulate one onvif device.
The multi onvif server also can simulate one onvif device.

What is the difference between the onvif client and the onvif client library?

The onvif client use the onvif client library, it also include UI, rtsp client, video decoder and render functions.
The onvif client library is the onvif client protocol stack.
The onvif client source code packet also include the onvif client library source code.